At our practice, we strive to provide the highest quality service to all our patients. We understand that occasionally, things may not go as planned, leading to concerns or dissatisfaction. If you feel you have a genuine cause for complaint, we are committed to resolving the issue promptly and amicably.
Your feedback is invaluable to us, and we are dedicated to addressing any concerns you may have. Please do not hesitate to share your feedback or concerns by emailing our complaints team at gmicb-mh.complaintschurchview@nhs.net. We look forward to hearing from you and ensuring your experience with us is a positive one.
Complaints Team:
- Lead: Klaudia Donegani
- Deputy: Sana Saeed
We will acknowledge receipt within 3 working days and aim to have looked into the matter within 30 working days. Our goal is to understand what happened and why, to learn from the experience, and to make it possible for you to discuss the issues with those involved if you wish to do so.
We adhere to strict rules of medical and personal confidentiality. If you wish to make a complaint and are not the patient involved, we will require the written consent of the patient to confirm that they are unhappy with their treatment.
If you are dissatisfied with the outcome, you have the right to approach the Health Service Ombudsman (HSO):
- Contact Details:
- The Parliamentary and Health Service Ombudsman
- Millbank Tower
- 30 Millbank
- London
- SW1P 4QP
- Tel: 0345 0154033
- Website: Health Service Ombudsman
If you are not happy with the Ombudsman’s decision, you can appeal directly to the Parliamentary and Health Service Ombudsman (PHSO).
You may also approach PALS for help and advice:
- Patient Advice and Liaison Service (PALS):
- The PALS team is a confidential service providing advice and support to help you deal with any concerns you may have about the care provided in your area. They will guide you through the range of services available from the NHS.
- Contact PALS on 0161 212 6270 or email: patientservices.gmscu@nhs.net